Return Policy

Last Updated: [10-October-2024]

At Prosper Supplement, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand the conditions under which you can return items.

Eligibility for Returns

  1. Time Frame: You may return most items within 14 days of receiving your order.
  2. Condition: Items must be unused, unopened, and in their original packaging. For hygiene reasons, opened products may not be eligible for return.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

How to Initiate a Return

  1. Contact Us: Please reach out to our customer service team at supplementsuk@prospersupplement.com or use our Contact Form to initiate your return. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with instructions on how to return your item.

Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped).
  • Original Shipping Fees: Shipping fees paid at the time of purchase are non-refundable.

Refund Process

  1. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  2. Refund Method: Approved refunds will be processed and automatically credited to your original payment method within 14 business days.

Exchanges

If you need to exchange an item for the same product, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance, please contact us:

Thank you for choosing Prosper Supplement. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.